Faster Threads Configuration for Fictiv Customers
2017
To help Fictiv customers effortlessly convey their engineering intent for their CAD model, I led the design and testing of a feature that predicts desired threads configuration by analyzing the part geometry, and allowing users to configure them quickly and precisely in 3D. Since the launch of the feature, we’ve seen drastic decrease in manual configuration of threading, as well as reduced time for Fictiv’s internal admins to review engineering drawings. In close collaboration with Nima Rafibakhsh, Dusan Bosnjak, CJ Winslow and Eric Dorf.
Defining a Stress-Free Order Tracking Experience for Parts Manufacturing
2018
The lack of visibility into production status and order delays are the most costly yet common pain points for hardware developers. To define how Fictiv can bring unique value to customers by offering a stress-free order experience, I led the design discovery to outline UX requirements tested with the end users and funded by the business owners. I also had the great pleasure to work with talented individuals at Definery to flesh out detailed UX flows, look&feels and prioritized feature list, which continue to serve as a guiding vision for product roadmap and business resource planning. Due to confidentiality, please contact me if you’d like to learn more.
Update: The first phase of the feature is now launched. See product demo video here.
LinkedLearning, A Centralized Approach for Certifying Technical Education Programs in California High Schools
2016
Linked Learning is a non-profit organization that certifies and funds technical education programs in California high school and community colleges. Typically the review process is manual and the performance data stored in multiple locations. Linked Learning approached my project team at IDEO to build an MVP for a centralized data portal that allows school administrators and Linked Learning certifiers to submit performance data in order to quality the school for the certification. As the liaison between the engineering team and education data scientists, my biggest contribution to the project was setting clear constraints on what data set to collect and the means to collect them. Then there was also the usual ‘spiel’ of UX design, from user journey mapping, wire-framing to prototyping. In collaboration with Anna Enstrom, Sally Madson, Brian Pelsoh and Substantial.
Introducing New Payment Feature to Encourage Thoughtful Spending for American Express
2015
Working closely with stakeholders and designers at American Express, I helped introducing a new payment feature to the AmEx mobile app aimed to help customers pay off their credit balance with more control and flexibility. I joined the project when explorative research has been completed and the core concepts were set. My main contribution to the project is fleshing out the UIs and micro copies based on usability feedback, so that the customers will fully understand what this feature does and how to use it to keep their credit balance down. In close collaboration with Nick Inzucchi and Michelle Ha.
ActiveTribes, Imagining the Future of Independent Publishing
2011
When I was first introduced to iPad, Kindle and their marketplace for content creation and consumption, I had an epiphany that this will forever change the definition of an author while making the process of content creation and consumption more interactive and decentralized. Working with an entrepreneur who shares similar vision, I fleshed out a product narrative that envisions the end user experience if this trend were fully realized.
In close collaboration with Ricky Wong.